Important information about the coronavirus (COVID-19) and how to access our services

 

We have taken steps to minimise the risk of exposure to Coronavirus for both patients and staff.

We have moved to a telephone consultation system for all doctor appointments.  You will still be able to pre-book an appointment, but instead of coming to the surgery you will be phoned and you are asked not to present to the surgery unless advised to do so by a clinician.

If a clinician needs to see you they will ask you to come to the surgery.  In such cases risks for both the patient and practice staff will have been assessed.

To keep everyone safe we will be wearing PPE for all face to face contacts, and we ask that in line with government guidelines you wear a cloth face covering if you are attending the surgery for a nurse or GP appointment.

 

  • All medication collections are now from the dispensary side door. From Monday 1st June collection of routine medication will be during the afternoon ONLY. 1PM - 6PM

  • Please allow 1 full WEEK between placing your order and coming to collect your prescription 

  • Please do not enter the surgery unless you have been asked to attend by a clinician, in which case you should ring the bell at the front door.

  • For information about prescriptions please see our Dispensary page

  • To book a telephone consultation please complete an eConsult, we will then contact you on the same working day (or the next working day if after 6pm).  If you are unable to complete an eConsult you can book online or by phoning us on 01395 232509

  • We have also reduced routine face-to-face work with our practice nursing team. We will contact you if your appointment is cancelled.

  • By doing this, footfall through the surgery is reduced.  This will minimise the risk of any transmission of the virus.  It will also enable clinicians to spend more time with those patients in most need.

  • If you have a temperature or fever or a new continuous cough or loss of/ change in smell
    or taste
    it is essential that you do not attend the surgery. You must self-isolate.  Read NHS advice about staying at home.

The most up to date Government advice is available here:

 

Published: Feb 13, 2020