Friends & Family Test Results




The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.


FFT Results

Select year:
  • 100% Very Good
  • 0% Good
  • 0% Neither Good nor Poor
  • 0% Poor
  • 0% Very Poor
  • 0% Do not know
Month / Year Very Good Good Neither Good nor Poor Poor Very Poor Do not know
Jan 2024 19 0 0 0 0 0
Feb 2024 9 0 0 0 0 0
Mar 2024 0 0 0 0 0 0
Apr 2024 0 0 0 0 0 0
May 2024 1 0 0 0 0 0
Jun 2024 0 0 0 0 0 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Any further comments?

I always feel very welcomed and looked after
Posted on: 26/02/2024

Warm and friendly welcome with a wonderful bed-side manner from all appropriate staff. It is the attention to detail of patient well-being that is so comforting and reassuring. We are very lucky to have such a centre of excellence to be treated in, and by Woodbury Surgery.
Posted on: 23/08/2023

Seen on time and genuine interest from GP
Posted on: 01/08/2023

Excellent service seen very promptly by my GP Very quick to answer the phone Very easy to book a blood test and very friendly staff Thank you all for all that you do
Posted on: 01/06/2023

I have needed to contact the surgery on a number of occasions recently each occasion requiring a different diagnosis. The efficiency and courtesy, combined with the professional expertise and the administrative efficiency compelled me to applaud and thank the team that is ... Woodbury Surgery ... Congratulations
Posted on: 01/06/2023

Friendly, professional Lovely surgery, with a warm atmosphere. Helpful receptionist. Good heath and well being literature, with lots of good information around mental health services, also nice music !!
Posted on: 18/05/2023

Helpful, friendly and humanizing as always ... thank you
Posted on: 24/04/2023

Always very helpful and caring ... The best surgery i have ever been with
Posted on: 30/03/2023

Available and approachable, staff that regularly go above and beyond normal. Presenting a comfortable and friendly environment
Posted on: 30/03/2023

The whole team go out of the envelope to help and provide us with our medical needs
Posted on: 14/03/2023

Superb service, all the doctors are so understanding and professional. Appointments are always readily available aswell as prescriptions, Your receptionist is always so helpful and friendly too
Posted on: 13/03/2023

Very happy with GP services always east to get through on telephone and email works very well.
Posted on: 13/02/2023

Staff are always friendly, polite and helpful, Prescription service is excellent too !
Posted on: 13/02/2023

I think the Doctors /nurses and all the staff are helpful and friendly. I love the new pharmacy.
Posted on: 08/11/2022

I am a new comer to the area and on registering with Woodbury surgery I have been met with such friendliness and helpfulness. Doctors and receptionists have gone out of their way to do whatever they can to give me advice and help.
Posted on: 23/08/2022

Excellent all round : friendly , happy, welcoming practice providing excellent care with compassion - keep it up !!
Posted on: 22/12/2021

Very Good service. Can always get an appointment. Been coming here for 18 years
Posted on: 30/06/2021

Very approachable and efficient
Posted on: 30/06/2021

Accessible Friendly Caring Compassionate Professional Feel very lucky to have Woodbury as my practice
Posted on: 23/06/2021

A very professional, caring and friendly surgery.
Posted on: 02/02/2021

Outstanding, I have been with the practice for over 30 years and have the staff friendly and supportive whether be receptionists, nurses, doctors etc. I have had a difficult 30 years and they have gone above and beyond their duty to help me. Thank you Woodbury Surgery
Posted on: 06/01/2021

My family have only ever experienced amazing & incredibly responsive care, for which we are very grateful!!!
Posted on: 14/12/2020

I was asked to come into the practice for my routine bloods which are important to have checked regularly. I was extremely impressed with how the surgery and staff where dealing with seeing people during the outbreak of coronavirus. Everything was clearly signed and measures put in place to protect everyone and it ran so smoothly. Thank you very much
Posted on: 25/03/2020

All contacts with clinicians and other staff of the highest calibre. Thank you all.
Posted on: 25/03/2020

Very impressed with good technology that wasn't over whelming. Friendly and helpful staff from phone answering to meeting and appointment. Thank you
Posted on: 31/05/2019

Amazing practice, would highly recommend them to my family and friends.
Posted on: 30/10/2018