How should I contact the Surgery, and what should I say?

Frequesntly Asked Questions:

  • Can I make an appointment if I’m under 16yrs?

Yes, you can!

  • What questions should I be asking my GP at my appointment?

Click here for some useful questions to ask your GP and advice on how to prepare for your appointment.

  • What if I want to see a male or female GP only?

That’s no problem, just make this clear when you are making the appointment. If it is an urgent appointment, sometimes it can be harder to arrange.

  • Will you tell anyone about my visit?

We provide a confidential service to all our patients including under 16s. This means we won’t tell anyone about your visit without your permission. We only share information without your consent if you or someone else could be in danger.

  • Why do staff ask me questions?

Our administration team will ask you for a brief description of what you would like to speak to the doctor about. We have asked our staff to do this to help the doctors prioritise how quickly they speak to their patients. If you don't wish to tell them - that's completely fine.

  • How else can I contact the surgery?

You can complete a very quick and simple online consultation, please click here to complete one. You'll be asked a few questions about your condition or request and the best way for us to contact you. You will receive a response within two working days, if not sooner!

  • How do I order medication?

Your can request medication via the NHS app and SystmOnline if you have an account, or alternatively you can come to the surgery and write your request down.

  • Where can I collect my medication?

We have a dispensary here at the surgery for patients living within our dispensary area. If you live within one mile of a pharmacy, your medication will be dispensed at a pharmacy of your choosing.