How to Make and Cancel an Appointment
We have introduced an Online triage tool that enables our GPs to conduct consultations more efficiently.
eConsult provides an online portal where you can self-check your symptoms, and receive on the spot medical advice 24/7. Helping to relieve pressure on GPs by giving you access to round-the-clock support and alternative treatment providers.
Routine Doctor’s Appointments can be booked online via SystmOnline
Initial login details can be obtained from the Practice reception. A form of personal identification may be required.
Once you have registered to use the online services, you will have access to making future requests online including booking and cancelling appointments and ordering your next repeat prescription.
Find out how to register for the online services
All clinics are by appointment only, the exception being on Monday mornings when we run a GP "open surgery" with two doctors available between 8.30am and 10.30am. Patients are seen in order of arrival.
It is possible to view, book and cancel GP appointments via the internet. These services are available 24 hours a day. If you wish to use these services just ask us to register you for online services when you next come to the surgery. Please bring proof of identity eg passport or photo driving license. We will give you a user name and password which will allow you to log in to the website.
Each day we reserve a number of appointments for any urgent problems that need to be seen that day. If you feel you need to be seen urgently contact us as early in the day as possible and tell the receptionist. We will always try to ensure you are seen by the doctor of your choice, however he/she may not be available at short notice.
We now offer telephone appointments between 18:30 and 19:00 on Mondays and Thursdays and 07:30 on Tuesdays. These are primarily aimed at improving access for working patients, though they are not exclusively reserved for full-time workers. If you would like one of these appointments please ask. Please note that our full range of services will not be available during these times.
You may wish to consider booking an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many aspects of your healthcare and you may be seen more quickly.
Should you need to speak to a doctor, nurse or a dispenser the best time to ring is between 11:00 -12:00 when the surgery is usually less busy.
You can also ring NHS111 (just dial 111) for advice on health related matters.
Please endeavour to keep your appointments and arrive on time. If you no longer require or are unable to keep an appointment for any reason please let us know as soon possible so it can be offered to someone else. If you are late for your appointment you may be asked either to rebook or to wait until the end of surgery.